Measure of quality: not from inside but from outside

Posted by:escentre 1791 days ago • Discuss • http://escentre.blogspot.com

Customers are constantly seeking the plus (VALUES) in the products or services they buy. The plus that the owner reintroduced might not satisfy them now, they have already got better from his competitors; so naturally that they want a little extra or better from him this time, unfortunate he doesn’t offer them.

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